Got a question? We’ve got answers!

Welcome to our FAQ section, your go-to place for quick help and clarity. Whether you're wondering how to buy a VIP number, activate your SIM, or understand our delivery and refund policies, we’ve covered it all below.

Still need help? Feel free to contact our support team anytime.

What services does Cipher Communications offer?

We provide SIM cards and premium VIP mobile numbers (Gold and Platinum) to customers looking for reliable telecom solutions and exclusive number selections.

What is a VIP number?

A VIP number is a mobile number that contains unique, easy-to-remember patterns or repeating digits, such as 7777XXXXXX or 909090XXXX. These numbers are limited and often in high demand for personal or business use.

How can I buy a SIM card or VIP number?

You can browse available SIMs and VIP numbers on our website, select your preferred option, and complete the purchase through our secure payment gateway.

How long does activation take?
Activation can be immediate. Insert the sim card in to a compatible smartphone. Once it connected to the network. Top up with credit and make an outgoing call or text to complete activation. Continuing make a chargeable call/text at least once every 2~3 months to keep the number connected.
Can I choose my own VIP number?

Yes! You can select from our list of available VIP numbers. Once a number is purchased, it is reserved only for you and cannot be transferred or exchanged.

Are refunds available?

Due to the nature of SIM and VIP number sales, all purchases are final. No refunds or exchanges are provided after an order is confirmed.

Do you deliver internationally?

Currently, we only deliver to certain countries. If your country is not on the list. Please contact our support team to add your country to the list.

What if I lose my SIM card?

If your SIM card is lost or stolen, please contact the relevant network immediately for a replacement.